FREQUENTLY ASKED QUESTIONS

What does Jeffrey Allen Inc. do?
Jeffrey Allen Inc. is a factory authorized dealer for Club Car Inc. We distribute and service a wide range of gasoline and electric powered golf cars and utility vehicles that are used to make moving people, equipment and materials more efficient, more cost effective and often simply more fun. Jeffrey Allen Inc. is best known for its industry experience with over 40 years in the business. Jeffrey Allen Inc. is also an authorized distributor for Crown Battery serving wholesale and retail customers within the State of Florida.

Where is Jeffrey Allen Inc. located?
The Corporate Headquarters is located in Tampa, FL, USA. We also have locations in Ft. Lauderdale, FL and in Orlando, FL.

How can I receive literature on a Club Car product?
PDF versions of literature are available at www.clubcar.com.

Where can I get an Owner's Manual?
Contact our Parts Department to order an Owner’s Manual for your golf car.

How can I identify the model and year of my Club Car?
Starting in the 1980s, Club Car vehicles have a serial number plaque at the lower edge of the dashboard. Our serial number convention is 12 characters and indicates the model, the model year and the production week the vehicle was produced. For example: PQ0604-123456
PQ=Precedent Electric 06=2006 Model Year 04=Fourth production week
NOTE: If you cannot find a serial number plaque contact Club Car with the serial number from the transaxle, electric motor or gas engine. Utilizing that information, we can assist you with identifying the serial number of your vehicle.

Are there publications for older models?
Yes, contact any of our stores to obtain a copy.

Do you have manuals in other languages?
Yes. Owner's manuals are available in Spanish, French, German, Portuguese, Italian, Danish, Dutch, Finnish, Swedish, Norwegian, Japanese, Korean, Chinese, Polish and Czech.

I own an older Club Car vehicle that I did not purchase new, how can I find out if there are any recalls or product updates on it?
Current recalls are listed on www.clubcar.com in the lower left corner. Contact Jeffrey Allen Inc. for past recalls.

How can I find pricing for a Club Car product?
We can quote you current pricing for Club Car product and assist you in determining the correct product for your applications.

How can I find out what financing is available for Club Car products?
Current finance programs are available on the club car website at www.clubcar.com

I am having trouble with my Club Car vehicle, where can I get help?
In the event that you are experiencing a problem please contact our service team by phone or through our website by clicking on the Service tab and completing the contact form.

How do I get a spare key for my vehicle?
Please contact our Parts Department to order spare keys.

What type of gasoline should I use in my vehicle?
Please see the instructions below and refer to your Owner's Manual.
4-Cycle Engines: Club Car recommends the use of regular unleaded gasoline intended for automotive use with an octane rating of 87.

Do I need to install tire chains? How do I install tire chains?
You probably need to install tire chains if you are planning to operate in slippery conditions. Most turf tires do not have enough traction to operate in slippery conditions.

Getting started: Safety is always a #1 priority. Please follow the steps listed below.

Work on a level surface; Ensure your equipment is secure, use blocks if needed; If possible, install your tire chains in a warm place; Removing the tires or wheel assemblies is optional. It can increase the chance of losing parts (such as axel keys and e-clips), but may make it easier to install the chains properly. You can also lift the rear of the vehicle to make installation easier. Chains get tangled in the box. Remove the chains from the box and untangle the chains from each other and themselves. Lay the chains out on the floor. Take a moment to identify all the parts of the tire chain. Notice that they have a regular hook on one side and a lever fastener on the other side. The regular hook goes on the inside closest to the transmission. The lever fastener goes on the outside. There is also a "right side up." The opening in the hooks for the cross links always faces away from the rubber tire.

Steps to install:

1. Drape chain over the tire. Make sure the open side of the hooks for the cross links is away from the rubber tire. The regular hooks should be on the inside. The lever fastener should be on the outside.

2. Try to center the chain on the tread of the tire as close as possible. Make sure the cross chains are straight across the face of the tire tread.

3. Hook the regular hook on the inside to a link on the other side of the chain. Use the tightest link possible without moving the chain from its centered position on the tread.

4. On the outside of the tire, hook the lever fastener through an open link on the free end of the rim chain. Make sure the extra links do not interfere with the lever.

5. Next, fold the lever fastener back 180 degrees. If the lever won't fold back all the way, try one link longer. If the lever folds easily, try one link shorter.

6. Hook the end through the link on the rim chain.

7. Check the chain tension. When the tension is correct it will be difficult to fit a finger between the tire and any of the chain links. If the chains are not tight release the lever fastener in a position one link shorter. If it is difficult to reach the shorter links check for the cross links that may be caught in the tire treads. Reposition the cross links so they are all as parallel to each other as possible, then try to hook the next shortest links. It may take several tries to get the correct tension on the chains.

8. Reinstall wheel and tire assemblies or let the tractor down, if necessary.

9. Test drive chains by driving the tractor about 40 feet. Recheck the chain tension. Tighten if loose. The chains must be snug against the tires. If let too loose they will fall off during operation.

10. Use wire or a nylon zip tie to secure any excess rim links. This will prevent damage to the tractor fender or transmission case.

Maintenance Help

Where can I find maintenance information for my vehicle?
Your Owner's Manual contains all relevant maintenance information regarding your vehicle. You may obtain an owner's manual by contacting our Parts Department.

Where can I get a service manual?
You may obtain a service manual by contacting our Parts Department.

Where can I get a recall or service bulletin performed?
Recalls and service bulletins must be performed by an authorized Club Car dealer. We will be happy to work with you and guide you through the process. Please contact our Service Department for more information.

Does Club Car have an outstanding recall or service bulletin posted?
Past recall and service bulletins are available through our Service Department.

Why should I perform maintenance on my vehicle?
Careful periodic maintenance will help keep your vehicle in the safest, most reliable condition. Inspection, adjustment and lubrication of important components are explained in the periodic maintenance schedule found in your owner's manual.

When should I perform maintenance on my vehicle?
Based on the schedule in your owner's manual and Maintenance Service Schedule.

How should I inspect my vehicle?
Inspect, clean, lubricate, adjust and replace parts as necessary. When inspection reveals the need for replacement parts use genuine Club Car products available from Jeffrey Allen Inc. Please contact our Parts Department to order the parts you need. We will be happy to inspect your vehicle and manage any repairs or maintenance. Please contact our Service Department to schedule an appointment.

Who can perform maintenance on my vehicle?
Although you may perform your own maintenance it is best to have an authorized Club Car service center perform any necessary maintenance required for your vehicle. We will be happy to inspect your vehicle and manage any repairs or maintenance. Please contact our Service Department to schedule an appointment.

Are specification charts available?
Specification charts are available on www.clubcar.com for current models. To see if they are available for your model please choose your model then click on the Specs link.

Am I required to take my Club Car vehicle to an authorized Club Car dealer for service and maintenance work?
We recommend you have an authorized Club Car dealer service your vehicle. Using a non-authorized dealer may void your warranty. We will be happy to inspect your vehicle and manage any repairs or maintenance. Please contact our Service Department to schedule an appointment.

Can I do my own oil changes?
Yes, but we request that you keep written records and copies of receipts showing the oil changes were done.

Parts and Accessories

Can you tell me the availability and pricing information for a specific part?
Check with our Parts Department for pricing and availability of any Club Car part. We have current up-to-date pricing and availability information.

How do I order accessories?
Club Car Genuine Accessories are available from our Parts Department. We also carry aftermarket parts and accessories for your convenience.

How do I order parts?
Please contact our Parts Department.

Can I buy parts directly from Club Car?
No, Club Car Genuine Parts are available only from the worldwide network of authorized Club Car dealers and distributors like Jeffrey Allen Inc.

How can I find a part that has been discontinued?
Please contact our Parts Department for pricing and availability.

Can I order parts and/or accessories by telephone?
Yes, our Parts Department specialists are available to assist you.

How can I find installation instructions for the accessory I've ordered?
Instructions should be included with the accessory.

How can I find a parts manual for my vehicle?
Select parts catalogs are available in hard copy form. Check with our Parts Department for availability.

How do you know if a part is a Club Car Genuine Part?
Chances are you're going to have your Club Car serviced or repaired at some point and you will require some replacement or maintenance parts. If work is done at an authorized Club Car dealer you should request your dealer use Club Car Genuine Parts for your vehicle to perform at its best. At Jeffrey Allen Inc. we use genuine Club Car parts when we service your car.

Warranty

How long is my factory warranty on my Club Car vehicle?
The length of the warranty depends on the vehicle. Contact us or review the warranty section in your owner's manual.

What is covered under my factory warranty?
This depends on the vehicle. Contact us or review the warranty section in your owner's manual.

If I make modifications to my vehicle will it still be covered?
Club Car authorized accessories installed by a Club Car authorized service dealer are covered.

What happens if I sell the vehicle?
In some cases the warranty is transferable; please check with us for specifications.

How are repairs handled under my factory warranty?
If you experience problems with your vehicle take it to our Service Department. We will diagnose the problem, repair the vehicle and, if Club Car covers it, submit the required paperwork to Club Car on your behalf.

Does my factory warranty cover transporting the unit to and from the dealership?
No, it does not.

My Club Car vehicle is in need of repair, but the warranty has expired. Will assistance be offered to me?
We can assist you with identifying the issue with your vehicle. If needed, we can perform the repair work for you.

Is my factory warranty valid at all Club Car dealers?
Yes.

Can I go to a non-Club Car dealer for warranty work?
No, only an authorized Club Car dealer or distributor may perform warranty work on your vehicle.

Is my warranty good outside of the United States?
Yes, at an authorized Club Car dealer or distributor.

How long is the factory spare parts warranty?
If you experience a problem with an OEM spare part please contact us.

How long is the factory warranty on my Club Car accessory?
It depends upon your vehicle. Please refer to the Warranty section of your owner's manual or contact us.

How do I transfer the warranty on my vehicle if I sell it? Is it transferable?
Please contact us for information on transferring the warranty on your vehicle.

Refurbished Vehicles

Where can I purchase a refurbished vehicle?
Club Car offers refurbished vehicles through two programs: Gold Standard and Remanufactured. These vehicles are available through our Sales Department.

Can I buy a refurbished vehicle direct from Club Car?
Club Car does business like a major automotive company. As an authorized Club Car dealer, we have many refurbished vehicles in inventory. Contact our Sales Department for more information.

What is the warranty on a refurbished vehicle?
The products under the Gold Standard product line come standard with a one year limited Club Car warranty and an optional second year warranty. The products under the Remanufactured product line have an optional one year Club Car limited warranty.

Can a used gas powered golf cart be remanufactured into a Gold Standard vehicle?
Club Car does not remanufacture gas powered golf cars. While a gas powered unit can be remanufactured, there are very few available since the vast majority of golf cars purchased or leased are electric. Check with us for availability.

What kind of powertrains are available for the Refurbished vehicles?
All of the models come with our 3.2hp PowerDrive Plus regenerative motor which is a higher torque motor designed for hilly applications.

What colors are available for the Refurbished vehicles?
The standard colors are: White, Beige, Dark Green and Atlantic. Optional colors are: Black, Cayenne, Red, Classic Blue and Camouflage. It is also possible to special order the vehicles in a custom paint. Please contact us for further information.

What options and accessories are available for these vehicles?
The most common options are available and include headlights, taillights, turn signals, private speed mode, canopies, etc. In addition, we offer a wide range of Aftermarket accessories such as all-weather enclosures, covers, hubcaps and gun racks.

How can I tell if a vehicle is a Certified Refurbished vehicle?
All Refurbished vehicles are issued a new serial number plaque that is gold in color for Gold Standard models and green in color for Remanufactured models. This plaque can be found at the lower edge of the dashboard and allows a customer to easily identify the vehicle as a Club Car OEM product. In addition this newly issued serial number allows for warranty registration and tracking.

Do the Refurbished vehicles come with canopies?
The golf car will come standard with a new, current style canopy top. Other models can be ordered with an optional canopy.

Pre-Owned Vehicles

Where can I buy used golf cars or other vehicles?
We offer used golf cars and other vehicles for sale. Please contact our Sales Department or visit one of our Showrooms to see what is available.

Do used golf cars or other used vehicles come with a warranty?
No, used vehicles are sold on an as-is basis. However, the products under the Gold Standard product line come standard with a one year limited warranty and an optional second year warranty. The products under the Remanufactured product line have an optional one year limited Club Car warranty.

How can I tell if my used golf car is a 36 volt, 48 volt or IQ system?
If the charger plus that inserts into your Club Car is rectangular you have a 36 volt vehicle. If your charger plug is round with 3 prongs it is a 48 volt vehicle. A vehicle with our IQ System will also have a round charger plug, but will have a rocker switch for the Forward and Reverse options.

I need a set of golf car batteries. What kind should I buy?
When looking for a golf car battery first determine if you have a 36 volt or 48 volt vehicle. A 36 volt vehicle has six 6 volt batteries and a 48 volt vehicle has six 8 volt batteries or four 12 volt batteries. These are specialized "Deep Cycle Lead Acid" batteries designed for electric vehicle use. DO NOT attempt to use 12 volt automotive batteries.

What is the value of my used vehicle?
This is a common question but one that is impossible to answer accurately sight unseen. As an automobile value depends on age, cosmetic condition and mechanical condition, as well as any options or accessories on the vehicle, the same is true for golf cars. We will be glad to provide you with the value of your used vehicle. Please contact our Sales Department for more information.