I have been dealing with the Davie location for some time now. For the most things have always been great.
Recently, they have started to require 50% down on all parts ordered. Okay, other companies do that from time to time. In this case, I ordered a body for a precedent. I wanted a dark gray that they had on an Onward in the showroom. Andre, the parts guy, said that was not available and went to the back and pulled a slightly lighter gray body part. I said that would work. He ordered the part, and after a couple of weeks and several calls, he responded. He sent a picture of what came in, and it was a silver, almost dove gray color. He agreed with it it wasn't the same color. He also stated that if it would work, he would refund my deposit. I agreed to the refund. I waited well over ten days, and the refund hit my bank but was 75 dollars short.
When I called Andre, he apologized and said it was within policy. I've made several attempts to resolve this matter. A guy named Shawn called and said he would address this and call me back. Still no call.
How do you charge a restocking fee in something I didn't get. The error was made by their staff, not me. I trusted the parts guy, who is great, and I understand mistakes are made.
But why in the world would you charge the customer for something they had no part in.
My recommendation is to use another dealer who has enough integrity left to do the honest thing.
Update:
To update the review, I wanted to share that after the original review was posted, I was contacted by 2 people from Jeffery Alan.
First was Shawn, manager for parts and service at the Davie location. The best he could do was to say, "Let me see what I can do, I'll call you back this afternoon." Never heard back from him.
I then reached out to the main office in Tampa and spoke with a very pleasant young lady who was kind enough to share my concerns with the appropriate person.
A couple of days later, I was contacted by a guy named Matt, vice president of service and parts. He seemed like the right guy. Nice enough and willing to understand and agree with my concerns. Offer to remedy the problem, not with the refund but instead with parts and / or accessories. This was on a Wednesday. He said he would arrange everything and get back to me, if not by Friday, Monday at the latest. Well, it's been over a month.
Integrity is something lost on these people.
If you're a big golf corse where money doesn't matter and you just don't watch things that close. Then these are the people for you. But if you're the average working family who still values honesty, Jeffery Allen Davie may not be who you want to do business with.
